Solvessae™ | Owned and Operated by Shenzhen Weilinna Trading Co., Ltd.
Email: service@solvessae.com
Telephone: +86 17840735800
Customer Service Hours: 8:00 AM–10:00 PM
Company: Shenzhen Weilinna Trading Co., Ltd.
Legal Representative: Li Zhiheng
Business Address: Room 819, Building 14, Qiaonan New Area, Qiaotou Community, Fuhai Subdistrict, Bao'an District, Shenzhen
Who We Are
Solvessae™ is owned and operated by Shenzhen Weilinna Trading Co., Ltd. The company is responsible for operating this website, presenting and selling the products available through the Solvessae™ storefront, processing orders, communicating with customers, and providing after-sales support.
Solvessae™ focuses on unfinished wooden craft products intended for painting, decorating, personalization, home displays, gift-making, and other creative projects.
Our Products
We aim to offer practical wooden craft blanks that customers can complete or customize according to their individual ideas. Product pages are prepared to provide relevant information about each item, including its design, dimensions, materials, quantity, features, and intended uses whenever applicable.
Wood is a natural material. Minor differences in grain, color, texture, shape, or surface appearance may occur between individual products. These natural variations do not necessarily indicate a product defect.
Our Approach
We believe customers should understand what they are ordering and know where to obtain assistance before and after placing an order. We work to present our products clearly, process orders responsibly, and respond fairly when an order-related concern arises.
Customer Support
Questions concerning products, orders, delivery, returns, refunds, or website information may be sent to service@solvessae.com.
Customer Service Hours: 8:00 AM–10:00 PM
Our customer support team aims to review after-sales requests within 3 business days.
Eligible products may be returned within 30 calendar days after delivery. Approved refunds generally reach the original payment method within 7–10 business days after approval. Estimated transportation time after dispatch is normally 3–7 business days.