Solvessae™ welcomes questions about our products, orders, shipping, tracking, returns, refunds, payments, and website information.

Solvessae™ is owned and operated by Shenzhen Weilinna Trading Co., Ltd.

Customer Support

Email: service@solvessae.com
Telephone: +86 17840735800
Customer Service Hours: 8:00 AM–10:00 PM

Company: Shenzhen Weilinna Trading Co., Ltd.
Legal Representative: Li Zhiheng
Business Address: Room 819, Building 14, Qiaonan New Area, Qiaotou Community, Fuhai Subdistrict, Bao'an District, Shenzhen

Our team aims to review and respond to after-sales requests within 3 business days. Requests received during weekends, public holidays, or periods of unusually high demand may require additional time.

Information to Include

To help us locate your order and respond efficiently, please include:

• Your full name;

• Your order number;

• The email address used to place the order;

• A description of your question or concern; and

• Clear photographs or videos when reporting a damaged, defective, incorrect, or incomplete item.

Please do not send sensitive payment information, passwords, or complete card numbers by email.

Order and Delivery Assistance

If your tracking information has not updated for an extended period, your package appears to be delayed or lost, or the tracking status shows delivery but you cannot locate the package, contact us with your order number. We will review the available delivery information and assist with an appropriate solution.

Returns

Do not send a product to our business registration address without prior authorization. After approving a return request, our customer support team will provide the applicable return warehouse address and return instructions.

Unauthorized returns may be delayed, refused, or sent to an address that cannot process returned merchandise.

Business Information

Brand: Solvessae™
Legal Company Name: Shenzhen Weilinna Trading Co., Ltd.
Legal Representative: Li Zhiheng
Business Address: Room 819, Building 14, Qiaonan New Area, Qiaotou Community, Fuhai Subdistrict, Bao'an District, Shenzhen
Email: service@solvessae.com
Telephone: +86 17840735800