This Shipping Policy applies to purchases made through the Solvessae™ online store, operated by Shenzhen Weilinna Trading Co., Ltd.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from transportation time.
Orders may require additional review when payment verification, an incomplete delivery address, product availability, or suspected fraud requires customer confirmation. We will contact you if additional information is needed.
Transportation Time
Estimated transportation time after dispatch is normally 3–7 business days.
Delivery estimates are not guarantees. Actual delivery may be affected by the destination, carrier operations, weather, customs procedures, public holidays, local delivery conditions, or other circumstances outside our reasonable control.
Shipping Fees
Available shipping methods and applicable shipping charges are displayed at checkout before payment is completed. The final charge may depend on the delivery destination, parcel size, order value, and selected shipping method.
Customs duties, import taxes, or local handling fees may apply to international orders. Unless checkout states otherwise, such charges are determined by the destination authorities and are the customer's responsibility.
Fulfillment Locations
Orders may be fulfilled from our own facilities or from partner facilities selected according to product availability and the delivery destination. The fulfillment location may differ from our business registration address.
Tracking Information
Once an order has been dispatched, a shipping confirmation containing available tracking information will normally be sent to the email address provided at checkout. Tracking activity may take several business days to appear after dispatch.
Customers are responsible for providing a complete and accurate shipping address. Contact service@solvessae.com as soon as possible if an address correction is required. Address changes cannot be guaranteed after an order has entered processing or has been dispatched.
Delayed, Lost, or Delivered Packages
If tracking has not updated for an extended period, the package appears to be lost, or the order is marked as delivered but cannot be located, contact us with the order number. We will review the matter with the carrier and provide an appropriate resolution based on the circumstances.
If we cannot dispatch an order within the stated processing period, we will notify the customer and provide an updated estimate or an opportunity to cancel the affected order for a refund.
Contact
Solvessae™ is operated by Shenzhen Weilinna Trading Co., Ltd.
Email: service@solvessae.com
Telephone: +86 17840735800
Customer Service Hours: 8:00 AM–10:00 PM
Company: Shenzhen Weilinna Trading Co., Ltd.
Legal Representative: Li Zhiheng
Business Address: Room 819, Building 14, Qiaonan New Area, Qiaotou Community, Fuhai Subdistrict, Bao'an District, Shenzhen