We want customers to understand how returns and refunds are handled before making a purchase.
Return Period
Eligible products may be returned within 30 calendar days after delivery.
A return request must be submitted within this period. Products sent back without prior authorization may not be accepted.
Return Eligibility
To qualify for a preference-based return, the product must:
-
Be unused, unpainted, unassembled, and unmodified;
-
Remain in its original condition;
-
Include the original packaging and accessories; and
-
Be accompanied by valid order information.
Because our products include unfinished wooden craft blanks, products that have been painted, engraved, cut, glued, assembled, altered, or otherwise customized by the customer are not eligible for preference-based returns.
Personalized products, made-to-order products, gift cards, and items clearly identified as final sale are not normally returnable unless they arrive damaged, defective, incorrect, or materially different from their description.
Requesting a Return
Email service@solvessae.com and provide:
-
Your order number;
-
The product you wish to return;
-
The reason for the return; and
-
Photographs or videos when relevant.
Our team aims to review after-sales requests within 3 business days.
Do not send returns to our business registration address. After approval, we will provide the appropriate return warehouse address and instructions.
Return Shipping Costs
For preference-based returns, including a change of mind or an incorrectly selected item, the customer is responsible for return shipping costs.
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
We do not charge a restocking fee for approved returns.
Refunds
Returned products will be reviewed after arrival at the designated return location. If approved, the refund will be issued to the original payment method.
Approved refunds generally appear in the original payment account within 7–10 business days after the return review or refund approval process has been completed. Processing speed may vary depending on the payment provider or financial institution.
Original shipping charges are not normally refundable for preference-based returns. When the return results from our error or a qualifying product problem, appropriate shipping charges will also be addressed.
Exchanges
If an exchange is available, our support team will explain the applicable procedure. Product availability cannot be guaranteed until the exchange is confirmed.
Contact
Email: service@solvessae.com
Telephone: +86 17840735800
Customer Service Hours: 8:00 AM–10:00 PM
Company: Shenzhen Weilinna Trading Co., Ltd.
Legal Representative: Li Zhiheng
Business Address: Room 819, Building 14, Qiaonan New Area, Qiaotou Community, Fuhai Subdistrict, Bao'an District, Shenzhen