Who operates the Solvessae™ store?
Solvessae™ is owned and operated by Shenzhen Weilinna Trading Co., Ltd.
What products do you sell?
We specialize in unfinished wooden craft products intended for painting, decorating, personalization, home displays, gift-making, and other creative projects.
Because wood is a natural material, minor variations in grain, color, texture, shape, or surface appearance may occur.
How long does order processing take?
Orders are normally processed within 1–3 business days after payment is confirmed.
How long does delivery take?
Estimated transportation time after dispatch is normally 3–7 business days.
The processing period and transportation period are separate. Carrier delays, customs procedures, weather, public holidays, and destination conditions may affect delivery.
How much does shipping cost?
Available shipping methods and charges are displayed at checkout before payment. Charges may depend on the destination, parcel size, order value, and selected shipping method.
How do I track my order?
After dispatch, a shipping confirmation containing available tracking information will normally be sent to the email address used at checkout.
Tracking activity may take several business days to appear. If tracking does not update for an extended period, contact service@solvessae.com with your order number.
What should I do if my package is delayed or lost?
Contact our support team with your order number and a description of the issue. We will review the available tracking information and, where appropriate, contact the carrier to determine a suitable resolution.
What if tracking says “delivered,” but I cannot find the package?
Check the delivery location, mailbox, building reception, household members, and nearby safe places. If the package remains missing, contact us. A delivered tracking status does not automatically prevent us from reviewing the issue.
Can I change or cancel my order?
Contact us as soon as possible. We will try to accommodate changes or cancellations before dispatch, but requests cannot be guaranteed after processing begins.
Dispatched orders cannot be cancelled and must instead follow the applicable return procedure.
What is the return period?
Eligible products may be returned within 30 calendar days after delivery.
Returned products must normally be unused, unpainted, unassembled, unmodified, and in their original condition and packaging.
Who pays return shipping?
Customers are responsible for return shipping costs for preference-based returns.
If the product is damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate solution at no additional cost to the customer.
How long do refunds take?
Approved refunds generally appear in the original payment account within 7–10 business days after the applicable return review or refund approval process has been completed.
How quickly will customer support respond?
Our support team aims to review after-sales requests within 3 business days.
How can I contact Solvessae™?
Email: service@solvessae.com
Telephone: +86 17840735800
Customer Service Hours: 8:00 AM–10:00 PM
Company: Shenzhen Weilinna Trading Co., Ltd.
Legal Representative: Li Zhiheng
Business Address: Room 819, Building 14, Qiaonan New Area, Qiaotou Community, Fuhai Subdistrict, Bao'an District, Shenzhen