Last Updated: September 29, 2026
This Privacy Policy explains how Shenzhen Weilinna Trading Co., Ltd., operating under the Solvessae™ brand, collects, uses, discloses, and protects personal information when customers visit our website, place an order, contact customer support, or otherwise interact with our services.
Information We Collect
Depending on how you use the website, we may collect:
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Contact information, such as your name, email address, telephone number, billing address, and shipping address;
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Order information, including purchased products, order value, returns, refunds, and delivery details;
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Payment-related information processed through our payment service providers;
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Account information, if customer accounts are available;
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Communications sent to customer support;
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Device, browser, IP address, website activity, cookie, and analytics information; and
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Marketing preferences and consent records.
How We Use Information
We may use personal information to:
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Process payments and fulfill orders;
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Arrange delivery and provide tracking;
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Handle returns, refunds, disputes, and customer support;
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Verify transactions and prevent fraud;
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Maintain and improve our website and services;
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Send service-related communications;
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Send marketing communications where permitted;
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Comply with legal, tax, accounting, and regulatory obligations; and
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Establish, exercise, or defend legal claims.
Where required, we process information based on consent, performance of a contract, compliance with legal obligations, or legitimate business interests that do not override applicable individual rights.
Cookies and Similar Technologies
We may use cookies and similar technologies to keep the website functional, remember preferences, understand website performance, prevent fraud, and support advertising where permitted.
You may manage cookies through the available consent controls or your browser settings. Disabling certain cookies may affect website functionality.
How Information May Be Shared
Information may be disclosed to service providers that support payment processing, website hosting, order fulfillment, delivery, analytics, customer support, fraud prevention, marketing, or professional services.
We may also disclose information when required by law, in connection with a business transaction, or when reasonably necessary to protect our rights, customers, or services.
We do not sell personal information for monetary compensation. Where applicable law treats certain advertising or analytics disclosures as a “sale” or “sharing,” eligible users may request to opt out.
International Processing
Because we operate internationally, information may be processed in countries other than the customer's country of residence. Where required, we use appropriate measures for international data transfers.
Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, legal compliance, dispute resolution, fraud prevention, and recordkeeping.
We use reasonable administrative, technical, and organizational safeguards. However, no method of transmission or storage can be guaranteed to be completely secure.
Your Privacy Rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability, or information about the use and disclosure of your personal information. You may also have the right to object to certain processing, withdraw consent, or opt out of marketing or qualifying data sharing.
We may request information necessary to verify your identity before completing a request. Exercising applicable privacy rights will not result in unlawful discrimination.
Children’s Privacy
Our website is not directed to children who are unable to provide valid consent under applicable law. If you believe a child has provided personal information without appropriate authorization, contact us so that we can review the matter.
Contact Us
Privacy requests may be sent to:
Email: service@solvessae.com
Telephone: +86 17840735800
Customer Service Hours: 8:00 AM–10:00 PM
Company: Shenzhen Weilinna Trading Co., Ltd.
Legal Representative: Li Zhiheng
Business Address: Room 819, Building 14, Qiaonan New Area, Qiaotou Community, Fuhai Subdistrict, Bao'an District, Shenzhen